Hygiene is very important to us
Cleanliness and hygiene have been a matter of course for us not only since Corona.
There are strict and very detailed regulations from various institutions such as the Food Authority and the Health Authority. The Albona Nova has always taken these regulations very seriously. Once a year, we are spontaneously inspected by the authorities to ensure that our house is run properly and in accordance with the regulations.
I guess we'll all have to get used to wearing masks for a while. To make it easier for us and to keep our smiles, we will think of something special.
Since 15 March we have been staying at home#, but we still look positively into the future. And so we use the time to adapt our hygiene standards to future requirements.
Cleanliness at the highest level
Our guests should relax and feel completely comfortable. This includes the good and safe feeling of being able to move around in all areas of the hotel without any problems. Hygiene in the rooms and public areas has therefore been further optimised to a high level throughout the hotel.
The restaurant, the lobby and the Alpine SPA are equipped with disinfection dispensers. In the rooms you will find your own disinfectant bottles and hand creams for daily use. Of course, the door handles, remote controls, toilets and telephone receivers are also regularly disinfected. Spaces will be kept, or we will offer you adequate solutions that will please you and if Plexiglas helps us, we will have that too. All hotel employees, suppliers and partners will be prepared for maximum possible cleanliness standards.
Keep together even at a distance
Special times require special measures. So we do everything in our power to protect our guests, visitors, employees, families, partners, neighbours and suppliers in the best possible way.
We have one advantage here in Zürs: in winter we have plenty of fresh air, helmets and gloves that avoid direct contact and chairlifts and cable cars will certainly help us to keep our distance. Of course, this is no guarantee, but we are confident that with the sum of all measures and our considerate guests and employees here, we will have the best conditions to stay healthy.
Of course, every single person can make his or her contribution, and so we ask our guests and staff to support us in our efforts:
• No shaking hands
• No hugging and kissing
• keep a distance
• Do not touch the face (especially mouth, nose and eyes)
• Wash or disinfect hands regularly (30sec)
• Wear mouth-nose protection
• Observe sneezing and coughing label(in a handkerchief or in the elbows)
Corona cancellation conditions
If you are unable to take your booked holiday due to newly emerging Corona travel restrictions or Corona disease, we offer a 100% rebooking guarantee.
Did you know that as of 29 May 2020, an illness at Covid-19 is covered by the European Travel Cancellation Insurance offered by us just like any other unexpected serious illness?
Hotel Cancellation Plus and Premium cover the following reasons in the event of cancellation or interruption of the trip by the guest:
- Illness of the guest with COVID-19
- Illness of a close relative or a person living in the same household
- Person on COVID-19 and the presence of the guest is urgently needed at home
- Fever and suspected corona, even if the test result is negative later
- A positive test result without symptoms
- A close relative in the common household is ill and the guest must be in Quarantine
-> YOU BENEFIT FROM IT:
- booking security
- no fear of possible cancellation fees
- subsequent conclusion of insurance possible (please note 10-day period!)