FAQ

All about food

If you decide not to eat with us in the evening, please let us know by 12.00 noon. We will credit you the daily price of € 14.00 per meal and full paying guest. Deductions are not possible for packages.


 


Packages also offer a afternoon snack, you will be informed at your arrival.


Our 7-day gourmet half-board also includes:

  • A rich breakfast-buffet (7.30 - 10.00 am) with fresh regional products
  • On Sundays a 7-courses gala dinner including a welcome-cocktail at the bar.
  • A Fondue-evening.
  • Albona Nova themed apetizer buffet like Austrian, Italian, Asian,..
  • Daily changing menus including vegetarian options (7.00 - 9.00 pm)
  • Free access to the SPA Area
  • Daily fresh salad buffet with seasonal salads and delicious dressings
  • Daily exquisite cheese platter with international and regional specialties.
  • Daily fresh fruit at the reception - help yourself.

Children

Children up to 3 years stay in their parents’ room for free (including breakfast). For the children’s half-board option (up to 3 years) we charge a package price of € 10.00 per day.


We also provide a baby set with kettle, nappy changer, high chair, baby monitor, potty and other accessoires. Rooms with connecting-doors and a children's playroom are available. The children's dinner starts from 6.30 pm, with pre-order also from 6.00 pm.

Pets

Four-legged friends are welcome! Please note, however, that pets are not allowed in the restaurant or wellness area. Additional cleaning will be charged at € 20.00 per day.

Ski course, skipasses, ski school

Your ski pass can be bought at the front desk at any time as well as pre reserved prior to arrival. Therefore we will need your full name as well as date of birth. The ski school cards for the group courses and for the ski kindergarten are available at the front desk, too. Requests for private ski instructors can be forwarded to the Zürs ski school. (Please book a.s.a.p.) We recommend for off piste skiers to pre book your avalanche equipment (peeps & rucksack with shovel and sensor) at friendly Brändle store

Parking

Our hotel parking spaces are available for free, a space in the garage is available for € 19,- per day.


During winter season we are not accessible from Bregenzerwald or the Lechtal. We highly recommend to bring snow chains to ensure your arrival and departure in every weather-condition.

Booking conditions

To finalise your booking, please confirm your dates in writing within 7 days. Please note that we also require a deposit of € 500 per room, either by bank transfer or credit card. We strongly recommend a holiday cancellation insurance to avoid potential cancellation charges. The terms and conditions of the Austrian Hotel Contracts apply. The place of fulfilment is Lech/Zürs. Place of jurisdiction: Feldkirch, company registration number: FN 28567K

We accept payment...

by Bank card or in cash. Hotel services may also be paid by Visa or Eurocard. If external services such as ski passes, ski courses, payments advanced to external providers by reception etc. are paid by credit card, a 3% credit card fee applies.


Our bank details: Sparkasse Lech (sort code 20607), account nb. 200038388, BIC: ssblat21, IBAN: AT90 2060 7002 0003 8388.

Cancellations

 


Please inform us in time about cancellations. We ask for your understanding that cancellations are only free of charge up to 7 weeks before arrival. Between 48 days and 8 days before arrival we have to charge 70% of the booked half-board price. If you cancel your holiday less than one week before arrival we have to charge 90% of the price.


Our tip: arrange a cancellation insurance when booking your holiday.

Early bookers profit

The earlier you book the better we can fulfil your room-wishes. We also offer several early bird packages where you get a better room category than you pay.